Refund & Cancellation Policy

Last updated: July 2026

At Abhilekha, operated by ABHILEKH INFOTECH PVT LTD, we strive to provide a reliable and valuable school management platform. This policy outlines the terms for cancellations, refunds, and chargebacks.

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1. Subscription Plans & Billing

• Abhilekha offers annual subscription plans (Starter, Professional, Enterprise) billed on a yearly basis.
• Fees are charged in advance for the full subscription term.
• All fees are exclusive of applicable GST, which is charged as per Indian tax regulations.

2. Free Trial

We offer a free trial period for new institutions to evaluate the platform. During the trial, you can explore all features without any payment obligation. No billing information is required for the trial.

3. Cancellation Policy

• Before Payment: You may cancel at any time during the free trial without any charges.
• After Payment (within 7 days): If you are not satisfied with the platform, you may request a full refund within 7 days of the initial payment, provided the platform has not been used extensively (defined as data entry for more than 50 students or 30 days of operational use, whichever is earlier).
• After 7 days: No refunds are provided for the remaining period of the subscription. However, you may continue to use the platform until the end of the paid billing cycle.
• Mid-cycle cancellation: The subscription remains active until the end of the current billing period. No pro-rata refunds are issued for partial periods.

4. Refund Processing

• Approved refunds will be processed within 15 business days.
• Refunds are credited to the original payment method used during purchase.
• Transaction charges, if any, may be deducted from the refund amount.
• GST, once deposited with the government, cannot be refunded to us and will be deducted from the refund amount.

5. Non-Refundable Items

The following are not eligible for refunds:

• Custom development or integration work.
• Add-on services purchased separately (e.g., SMS credits, custom templates).
• Renewal payments after the first billing cycle.
• Payments made more than 7 days prior to the cancellation request.

6. Service Disruption

In the event of prolonged service unavailability due to our fault (exceeding 72 consecutive hours), affected institutions may request a pro-rata credit or refund for the downtime period. This does not apply to scheduled maintenance, force majeure events, or issues caused by the institution's own infrastructure.

7. Data Export on Cancellation

Upon cancellation, the institution can export all its data within 30 days. We provide data export assistance upon request. After 30 days, the data may be permanently deleted from our systems.

8. Chargebacks

If a chargeback is initiated without first contacting our support team, the account will be suspended immediately. We encourage you to contact us at support@abhilekha.in before initiating a chargeback — most billing issues can be resolved quickly.

9. Changes to This Policy

We reserve the right to update this Refund Policy. Changes will be communicated via email or platform notification at least 15 days before they take effect.

10. Contact

For refund requests or questions, please contact us:

ABHILEKH INFOTECH PVT LTD
Building No./Flat No.: 419/Khata N0. 320, Bahdarpur Jatt,
District- Haridwar- 249404, Uttarakhand- INDIA
Phone: +919690990969
Email: support@abhilekha.in